Client Success Manager
Location: Chicago, IL
Department: Client Success
Type: Full Time
Min. Experience: Entry Level
PerkSpot is searching for a Client Success Manager to join our Client Success team! Founded in 2006, we are on a Mission to Save Our Members Money by providing exclusive access to the best discounts available - anywhere. We ensure employees see offers curated to their interests, allowing them to save on electronics, home goods, meal delivery, mortgages, travel, and all the other little—and big—things that will make life a bit easier.
As a Client Success Manager, you’ll serve as the primary point of contact for an assigned number of our top enterprise accounts. You will support account retention efforts, evaluating client satisfaction, and brainstorming ways to make partnerships successful for all parties involved: our clients, their employees, and PerkSpot!
What you’ll accomplish:
What we’re looking for:
About PerkSpot:
PerkSpot is the trusted employee discount platform that provides meaningful, personalized savings on the things that matter most. Our approach is simple, inspiring others to love where they work by offering the steepest, most intentional discounts on over 1,000 reputable brands. From local deals to big-name nationwide offerings, our 98% retention rate speaks for itself.
We are an established company with a strong foundation, growing consistently and steady. What does that mean for you? The opportunity to hit the ground running and see the impact of your work! As a leader in the industry, we’re committed to doing more - developing better products, reaching more employers, and getting more members engaged with our platform. Our passion is to make every place a great place to work, starting with our own.
Your first few months as a PerkSpotter:
Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will...
The pay:
PerkSpot offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels. The salary range for this position is $60,000 - $65,000.
The perks and benefits:
With a name like PerkSpot, it’s no secret that employee perks are kind of our thing. Below are a few of the many perks and benefits we offer to our people.
How to apply:
All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!
All positions require a complete background screening.
PerkSpot is an equal opportunity employer. Offering a diverse, equitable, and inclusive work environment is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
As a Client Success Manager, you’ll serve as the primary point of contact for an assigned number of our top enterprise accounts. You will support account retention efforts, evaluating client satisfaction, and brainstorming ways to make partnerships successful for all parties involved: our clients, their employees, and PerkSpot!
What you’ll accomplish:
- Facilitate the day-to-day support and management of a set book of enterprise-level clients as the designated account owner
- Cultivate positive client relationships with multiple influential high-level client touch points based on trust, communication, and feedback
- Act as ongoing consultant & primary contact for client program strategy and best practices to maximize capabilities and provide an impactful experience to users
- Conduct monthly engagement calls with client POCs to highlight program utilization, new products/features, make custom recommendations for strategic initiatives, and support engagement
- Develop personalized compelling narratives to reinforce the PerkSpot Value Proposition based on how the PerkSpot product and program meets client objectives
- Understand industry drivers, market trends, and competitive pressures of individual clients as they pertain to the shifting business objectives surrounding discount programs
- Ensure clients provide Employee Eligibility Files on a set cadence
- Recommend and implement user engagement tactics such as relaunches, seasonal messaging changes, etc. as appropriate
- Collaborate with team members and other departments to implement PerkSpot initiatives
- Provide Monthly program reporting as necessary
- Manage Opportunity Renewals and general account maintenance in Salesforce
- Track and resolve client issues in a professional and calm manner; oversee technical support tickets related to assigned clients
- Participate in departmental sprints and projects that foster client engagement through user surveys, case studies, client councils, product testimonials, etc.
- Provide customer service regarding clients’ merchant needs, questions, and complaints
- Facilitate the addition and management of Exclusive Offers (Legacy/Exclusive Offers)
- Facilitate website and email branding changes and updates as necessary
What we’re looking for:
- At least 2-3 years of experience in a client-facing role, ideally in client services or client management directly managing enterprise accounts
- Proven ability to retain accounts, build relationships, and devise innovative client solutions
- Strategic mindset and a knack for drawing conclusions, and developing actionable recommendations to reach a specific or general goal
- High emotional intelligence and a thoughtful, empathetic approach to client communication
- Ability to multitask well - our clients are all different, and their strategies, communication requirements, and solutions should reflect that!
- Strong communication and presentation skills
- Excellent analytical, problem-solving, and critical-thinking skills
- Innate curiosity to always be learning, growing, and changing one’s approach to work
- Commitment to driving business results in a collaborative environment
- Organized and deadline-driven style of working - no micromanagers here, so you’ll be overseeing your own tasks!
- Ability to collaborate effectively and work well within a team
About PerkSpot:
PerkSpot is the trusted employee discount platform that provides meaningful, personalized savings on the things that matter most. Our approach is simple, inspiring others to love where they work by offering the steepest, most intentional discounts on over 1,000 reputable brands. From local deals to big-name nationwide offerings, our 98% retention rate speaks for itself.
We are an established company with a strong foundation, growing consistently and steady. What does that mean for you? The opportunity to hit the ground running and see the impact of your work! As a leader in the industry, we’re committed to doing more - developing better products, reaching more employers, and getting more members engaged with our platform. Our passion is to make every place a great place to work, starting with our own.
Your first few months as a PerkSpotter:
Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will...
- Meet the team! We think our people are pretty great so we want to ensure you’re introduced to all of the right team members to help you succeed. You’ll spend quite a bit of time with our Senior Manager of Client Success, your fellow client success team members, and our Sales Trainer.
- Get to know PerkSpot! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly company-wide All Hands meetings.
- Sharpen your skills! You will become well-versed in the PerkSpot platform and the typical issues that arise with clients. Then, we will train you on client communication tactics, diffusion techniques, and growth strategies.
- See your impact! Your role will be vital to the success of our existing and prospective clients, and PerkSpot as a whole.
- Participate in company-wide events! Whether it’s office miniature golf or a raffle gameshow, company culture is at the forefront of our business.
The pay:
PerkSpot offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels. The salary range for this position is $60,000 - $65,000.
The perks and benefits:
With a name like PerkSpot, it’s no secret that employee perks are kind of our thing. Below are a few of the many perks and benefits we offer to our people.
- Health Benefits: Comprehensive medical, dental, and vision insurance effective on your first day of employment!
- Paid Time Off: Our generous PTO policy allows employees to take 20 vacation days and 10 sick days per year. We also recognize 10 paid holidays per year!
- Leave Benefits: Fully-paid parental leave and 100% employer-funded short-term & long-term disability insurance!
- Financial Wellness: 401(k) with company match, company equity, and free financial consulting from Mariner Financial!
- Office Perks: On-site gym access, bring your pet to work, and company-sponsored annual summer outing!
- Everyday Savings: Access to our exclusive discounts on the PerkSpot platform!
How to apply:
All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!
All positions require a complete background screening.
PerkSpot is an equal opportunity employer. Offering a diverse, equitable, and inclusive work environment is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
